Our partner casino operates a five-tier VIP and loyalty program designed to reward consistent play and engagement. Whether you're a casual player or a high-roller, the structure provides tangible benefits at each level - from bonus cashback to dedicated account management.
VIP Tier Structure
The program spans five membership tiers: Bronze, Silver, Gold, Platinum, and Diamond. Each tier unlocks progressively stronger perks, including higher withdrawal limits, faster account verification, and access to exclusive promotions.
Entry into the program is automatic once you register and make your first deposit. You'll start at Bronze and advance based on accumulated loyalty points and wagering activity. There's no application fee, and membership is free to maintain.
| Tier | Loyalty Points to Reach | Cashback Rate | Withdrawal Limit | Personal Manager |
|---|---|---|---|---|
| Bronze | 0 | 0.5% | AUD $5,000 | No |
| Silver | 500 | 1% | AUD $10,000 | No |
| Gold | 2,000 | 1.5% | AUD $25,000 | Yes (email) |
| Platinum | 5,000 | 2% | AUD $50,000 | Yes (phone/email) |
| Diamond | 10,000+ | 2.5% | Unlimited | Yes (24/7 dedicated) |
How to Qualify and Advance
You earn loyalty points through real-money wagering on pokies and table games. The conversion rate is typically 1 point per AUD $1 wagered, though bonus spins and promotional campaigns may offer accelerated earning periods.
Progression is tracked automatically in your account dashboard. Once you accumulate the required points for the next tier, your status updates immediately - no manual claim needed. Points never expire as long as your account remains active.
To stay eligible, maintain at least one deposit or login every 12 months. Inactive accounts may be downgraded, though you can reactivate by logging in or making a new deposit.
Bronze Tier Benefits
Bronze is the entry level, available to all new players. You receive:
- 0.5% cashback on net losses (calculated monthly)
- Standard withdrawal limits of AUD $5,000 per transaction
- Access to weekly promotional emails
- Standard KYC processing (24-48 hours)
Silver Tier Benefits
Reach 500 loyalty points to unlock Silver status:
- Cashback increases to 1%
- Withdrawal limit rises to AUD $10,000
- Early access to seasonal promotions
- Faster KYC processing (12-24 hours)
- Monthly bonus spins on selected pokies
Gold Tier Benefits
At 2,000 points, Gold members gain:
- 1.5% cashback on losses
- AUD $25,000 withdrawal limit per transaction
- Email-based personal account manager
- Priority customer support (2-hour response time)
- Expedited KYC (same-day processing)
- Quarterly reload bonuses
Platinum Tier Benefits
Accumulate 5,000 points for Platinum status:
- 2% cashback
- AUD $50,000 withdrawal limit
- Dedicated personal manager (phone and email)
- VIP-only tournaments with cash prizes
- Birthday bonus (AUD $50-100 credit)
- Faster deposits and withdrawals
- Instant KYC approval
Diamond Tier Benefits
Reach 10,000+ points to join Diamond, the elite tier:
- 2.5% cashback on all losses
- Unlimited withdrawal amounts
- 24/7 dedicated personal manager
- Exclusive Diamond lounge access (online)
- Invitation-only high-stakes tournaments
- Bespoke bonus packages
- Concierge service for payment and account queries
- VIP event invitations (live tournaments, product launches)
Loyalty Points Mechanics
Points accumulate in real-time as you play. Your account dashboard displays your current balance, points-to-next-tier progress, and a history of recent earnings.
Cashback is calculated on net losses (total wagered minus winnings) and credited monthly on the first business day. You can withdraw cashback immediately or use it as bonus credit for further play.
Bonus spins, tournament entries, and exclusive promotions are sometimes awarded as loyalty point bonuses - these accelerate tier progression without requiring additional wagering.
How to Opt In or Get Invited
The VIP program is automatic. Once you create an account and deposit, you're enrolled at Bronze. No separate registration or opt-in is required.
If you've previously played at our partner casino and don't see your account, contact support to link your existing profile - your historical wagering may qualify you for a higher starting tier.
High-value players may receive direct invitations to accelerate tier placement. These are sent via email and can be claimed by clicking the invitation link.
Managing Your Account
Log in to your account to view your tier status, loyalty points balance, and available benefits. You can also track cashback payouts and upcoming promotions from your VIP dashboard.
If you have questions about your tier or benefits, contact the support team - your tier level determines response priority and channel availability.
Compliance and Responsible Play
VIP membership does not override responsible gambling limits. You can set deposit caps, loss limits, and session timers in your account settings at any time. These apply regardless of tier status.
Cashback and bonuses are subject to standard terms - wagering requirements, game restrictions, and withdrawal conditions apply. Review the full terms on our partner casino's website before claiming rewards.